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Frequently Asked Questions

What’s the range of the EB-One Bike?

The Sulmi EB-One offers a range of 320+ kilometers on a single charge, depending on your riding style and selected mode (Long Range or Performance).

How long does it take to recharge the EB-One?

Charging time depends on the method:

  • Fast DC charging: Under 30 minutes

  • AC home charging: Approximately 3.5 to 4 hours

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The EB-One supports both AC & DC ports for flexible charging.

What is the price of the EB-One?

The Sulmi EB-One starts at AED 40,000 for the base Long-Range Edition.​

​Pricing may vary depending on selected upgrades and final configuration.

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To secure your unit, a fully refundable Pre-Order deposit of AED 4,000 is required.

You’ll be able to confirm your model and options before production begins.

When do I expect to get my EB-One?

Deliveries will begin starting September 2025, for customers who place a preorder. You will receive regular updates through every stage of the customer journey, from design confirmation to final handover.

Read more.

How do I make a pre-order?

You can place a Pre-Order directly on our website using the form provided. Once you’ve placed your preorder, you’ll receive a confirmation email.

 

Before we begin production, we’ll send you a personalized link to confirm your model choice (Long Range or Performance), features, and any final specifications.

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We will also launch a dedicated page soon where you can manage your bike configuration and follow your order journey.

Is my Pre-Order refundable?

Yes — your preorder is refundable until production begins.
You will be asked to approve your bike's final configuration and make the first production payment before we start building your unit.

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If you're not satisfied before production starts, we’ll refund your deposit — no questions asked.

Read more

What happens once production starts?

Once your production is confirmed and the first payment milestone is made, your bike becomes custom-assigned, and we begin building it. At this point, the order becomes non-refundable, as materials and resources are committed.

What about warranty and after-sales service?

Sulmi is developing a full after-sales and service support network. We plan to offer:

  • Limited warranty on the battery, motor, and core electronics

  • Service centers and support programs across the UAE and key regions

Details will be officially announced at launch. Preorder customers will benefit from founder-level support during this early phase.

What are the bike’s core specs?
  • Power: Over 52kW (≈70 hp)

  • Acceleration: 0–100 km/h in under 5 sec

  • Top Speed: 155+ km/h

  • Weight: ~190 kg

  • Charging: AC/DC compatible

  • Amperage: Approx. 130A nominal, up to ~200A peak​

  • Voltage: 400V

Can I test ride the bike before buying?

Since the current version of the EB-One is a prototype (Proof of Concept), we are not offering public test rides yet.​

However, customers who place a preorder will be invited to a private launch event where the finalized product will be showcased and explained in detail.

We're working toward enabling limited demo experiences closer to the production-ready phase.

Why can’t I test the bike now?

The bike is currently undergoing final refinement and certification. The prototype is used for testing, validation, and engineering — not for public use.

​Our goal is to provide a flawless first impression when the product is officially ready.

Can I configure my bike?

Yes — once your preorder is placed, you will receive a link before production begins to:

  • Choose your model (Performance or Long Range)

  • Select available features and upgrades

  • Confirm your design before we build it

​A dedicated configuration page is coming soon.

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