Frequently Asked Questions
What’s the range of the EB-One Bike?
The Sulmi EB-One offers a range of 320+ kilometers on a single charge, depending on your riding style and selected mode (Long Range or Performance).
How long does it take to recharge the EB-One?
Charging time depends on the method:
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Fast DC charging: Under 30 minutes
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AC home charging: Approximately 3.5 to 4 hours
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The EB-One supports both AC & DC ports for flexible charging.
What is the price of the EB-One?
The Sulmi EB-One starts at AED 40,000 for the base Long-Range Edition.​
​Pricing may vary depending on selected upgrades and final configuration.
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To secure your unit, a fully refundable Pre-Order deposit of AED 4,000 is required.
You’ll be able to confirm your model and options before production begins.
When do I expect to get my EB-One?
Deliveries will begin starting September 2025, for customers who place a preorder. You will receive regular updates through every stage of the customer journey, from design confirmation to final handover.
How do I make a pre-order?
You can place a Pre-Order directly on our website using the form provided. Once you’ve placed your preorder, you’ll receive a confirmation email.
Before we begin production, we’ll send you a personalized link to confirm your model choice (Long Range or Performance), features, and any final specifications.
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We will also launch a dedicated page soon where you can manage your bike configuration and follow your order journey.
Is my Pre-Order refundable?
Yes — your preorder is refundable until production begins.
You will be asked to approve your bike's final configuration and make the first production payment before we start building your unit.
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If you're not satisfied before production starts, we’ll refund your deposit — no questions asked.
What happens once production starts?
Once your production is confirmed and the first payment milestone is made, your bike becomes custom-assigned, and we begin building it. At this point, the order becomes non-refundable, as materials and resources are committed.
What about warranty and after-sales service?
Sulmi is developing a full after-sales and service support network. We plan to offer:
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Limited warranty on the battery, motor, and core electronics
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Service centers and support programs across the UAE and key regions
Details will be officially announced at launch. Preorder customers will benefit from founder-level support during this early phase.
What are the bike’s core specs?
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Power: Over 52kW (≈70 hp)
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Acceleration: 0–100 km/h in under 5 sec
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Top Speed: 155+ km/h
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Weight: ~190 kg
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Charging: AC/DC compatible
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Amperage: Approx. 130A nominal, up to ~200A peak​
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Voltage: 400V
Can I test ride the bike before buying?
Since the current version of the EB-One is a prototype (Proof of Concept), we are not offering public test rides yet.​
However, customers who place a preorder will be invited to a private launch event where the finalized product will be showcased and explained in detail.
We're working toward enabling limited demo experiences closer to the production-ready phase.
Why can’t I test the bike now?
The bike is currently undergoing final refinement and certification. The prototype is used for testing, validation, and engineering — not for public use.
​Our goal is to provide a flawless first impression when the product is officially ready.
Can I configure my bike?
Yes — once your preorder is placed, you will receive a link before production begins to:
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Choose your model (Performance or Long Range)
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Select available features and upgrades
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Confirm your design before we build it
​A dedicated configuration page is coming soon.