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Privacy Policy

Effective Date: 24/04/2025

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At Sulmi, Inc., your privacy matters. We build technology that respects your trust, and we’re committed to protecting your personal data. This Privacy Policy explains what we collect, why we collect it, and how you can control it.

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1. Who We Are
Sulmi, Inc. is a UAE-born electric mobility company headquartered in Dubai Design District (D3). We operate globally and are governed by ADGM (Abu Dhabi Global Market) law.

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2. What We Collect
When you use our website or engage with us, we may collect:

  • Personal Info: Name, email, phone number, shipping/billing address.

  • Usage Data: Pages visited, time spent, clicks, and device/browser info.

  • Transaction Data: If you place an order, we collect payment details securely via third-party processors.

  • Communication Records: Emails, chats, support tickets.

 

 


3. How We Use Your Data
We use your information to:

  • Process orders and fulfill purchases

  • Respond to inquiries and provide support

  • Improve our products, services, and website

  • Send important updates (you can opt out of marketing emails anytime)


We do not sell your data. Ever.

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4. Who We Share It With
We only share your data with:

  • Payment processors to handle secure transactions

  • Shipping partners for delivery

  • Trusted service providers (like hosting, email tools) who help us operate

All partners sign NDAs and follow strict confidentiality protocols.

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5. Cookies & Tracking
We use cookies to personalize your experience and analyze traffic. You can disable cookies in your browser settings.

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6. Your Rights
Where applicable under ADGM and international law, you have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent

  • Request a copy of your stored data


To exercise your rights, email us at: legal@sulmi.ai


7. Data Security
We protect your information with encryption, firewalls, and access controls. Your data is stored securely in the UAE or regions with equivalent protection.


If we transfer your data outside the UAE, we ensure appropriate safeguards are in place, consistent with ADGM law and international best practices.


8. Retention
We keep your data only as long as necessary for the purposes above or as required by law.


9. Jurisdiction
This Privacy Policy is governed by ADGM law. Disputes will be resolved via ADGM arbitration in English.


10. Changes
We may update this policy from time to time. The updated version will always be posted here.
 

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